Clark Public Utilities is partnering with General Pacific to offer our customers a limited‑time opportunity for a deep discount on a new Heat Pump Water Heater. The rebate is applied instantly — no forms, no extra steps, and no waiting. Just place your order through this site and General Pacific will deliver your new water heater right to your door. This offer is available only while funding lasts, so now is the time to upgrade.

Offer Details:

To qualify for this promotion, keep the following in mind:

  • The water heater must be installed in an existing home located in Clark County, WA and replace an existing electric resistance water heater. Installations in new construction aren’t eligible.
  • We recommend professional installation. If you choose to install it yourself, be sure to review the manufacturer’s instructions, the educational materials below, and all required local, county, and state codes.
  • Before purchasing, take time to review the installation considerations listed below. Every home is different, and it’s important to determine whether a heat pump water heater is a good fit for your space and your needs.
  • Only one rebate is available per qualifying service address.
  • Installation must be completed within 90 days of purchase.
  • All installations must meet applicable building and safety codes.
  • Clark Public Utilities may request a follow‑up visit to review the installation.
  • Please review the Program Terms & Conditions before completing your purchase.

After you place your order:

  • Clark Public Utilities will verify your eligibility before your order is shipped.
  • When your order is ready to ship, General Pacific will contact you to schedule delivery.
  • Delivery is available Monday-Friday with a morning (8:00 – noon) or afternoon (noon-5:00) window.

Considerations Before Purchasing

Heat pump water heaters are highly efficient. They work by drawing heat from the surrounding air and transferring it into the water in the tank. Because of that, there are a few things to keep in mind as you decide whether a heat pump water heater is right for your home:

  • Cooling effect: The area around the water heater will feel cooler while the unit is running. This is usually not an issue in garages or rarely used areas in basements but can be noticeable if they’re installed in or near the living space.
  • Adequate air space: If the water heater must be installed in a closet or other small area, make sure the unit has access to as much free air as the manufacturer recommends. This may require installing air ducting to another area, which can increase the cost and complexity of the installation. In those cases, consulting with a professional is recommended.
  • Size and clearance: Heat pump water heaters are typically taller and sometimes wider than standard electric models. Make sure you have enough room to install the unit safely — replumbing to move a water heater can be expensive.
  • Noise: These units are efficient, but the compressor and fan produce an audible hum. If your water heater is near bedrooms or living spaces, consider whether the noise will be acceptable.
  • Condensation: Heat pump water heaters produce some water condensation that must drain outdoors or to an approved drain. A condensate pump can be used, but this may require additional planning.
  • Proper sizing: Choosing the right size water heater for your home is essential for ensuring your household has enough hot water. A simple one‑for‑one replacement based on tank size doesn’t always work. Check first‑hour delivery ratings, speak with a qualified installer or review the resources below to make sure the model you choose meets your household’s needs.
  • Recirculation pumps: Hot water recirculation pumps that run continuously or on a timer are not recommended with heat pump water heaters.

Installing yourself?

If you’d like to install your heat pump water heater yourself, we recommend watching the “How do I install a heat pump water heater” video, and reviewing the other resources below. If you have questions, don’t hesitate to give General Pacific a call!

Looking for professional installation?

If you prefer professional installation, you may reach out to a qualified contractor of your choice to request an estimate.
For your convenience, Clark Public Utilities is providing the following list of installers who provide heat pump water heater installation service. Note that inclusion on this list does not indicate or imply endorsement or recommendation.

EJ’s Ideal Heating and Coolinghttps://www.ejsideal.com/360-836-2329
Great Northwest Installationshttps://www.greatnorthwestinstallations.com/800-309-5211
Henco Plumbing Heating & Coolinghttps://www.hencoplumbing.com/360-773-8039
HomeRxhttps://homerx.com/503-616-3718
MasPro Service LLChttps://masproservice.com/360-907-3412
Rays Plumbinghttps://raysplumbing.com/360-667-7000
Sarkinen Home Serviceshttps://sarkinenhomeservices.com/360-882-2034
Smart HVAC LLChttps://www.smart-hvacus.com/360-921-3233
Toad’s Plumbing LLChttps://www.toads.plumbing/360-869-0209

Important Program Terms

Be sure to review the complete Program Terms & Conditions prior to purchase.

Suitability
It is up to you to determine the suitability of a heat pump water heater for your home/application. General Pacific and Clark Public Utilities make no guarantee of fitness for a particular purpose and disclaims any liability for consequential damages arising out of the use of, or the inability to use the heat pump water heater.

Returns
General Pacific accepts returns of water heaters only under certain conditions. The unit to be returned must be (1) in new, undamaged condition, (2) unused, and (3) in its complete, intact packaging. If these conditions are met, a restocking fee of $140 and a return shipping fee of $120 will be deducted from your refund ($260 total or the full purchase price, whichever is less).

Delivery
Curbside delivery service is included with the purchase of a heat pump water heater, and is the only service available through this offer. Inside delivery and/or delivery up or down stairs is NOT available. Someone must be present to sign for delivery. If you need to reschedule your delivery, you must do so at least 24 hours prior to your delivery appointment.

Additional Savings Opportunity

A smart thermostat can help you save on your heating and cooling bills. Take advantage of Clark Public Utilities’ Smart Thermostat Rebate!

Contact Us

Have questions? Need help ordering – or with an issue after installation? We’re here to help! Reach General Pacific at: 503-907-2903 or [email protected]