By receiving an instant rebate, I confirm that:
- I am a Clark Public Utilities customer.
- The heat pump water heater will be replacing an existing electric resistance water heater.
- I own the home where the heat pump water heater is installed, or if I am a tenant, I have permission from the property owner to install the heat pump water heater.
- I will install the heat pump water heater at the service address indicated in the program survey (pop-up screen prior to checkout) within 90 days of purchase.
- The heat pump water heater will be installed by a contractor properly licensed in WA, or if installing yourself, the installation will meet applicable local, county, and state code/permitting requirements. Clark Public Utilities recommends hiring a licensed contractor for installation.
- I have determined that the heat pump water heater is suitable for my home/application. General Pacific and Clark Public Utilities make no guarantee of fitness for a particular purpose and disclaims any liability for consequential damages arising out of the use of, or the inability to use the heat pump water heater.
- I will grant access to the property after installation to review and evaluate the heat pump water heater installation for adherence to specifications and equipment standards. Not all projects will be selected.
- The electric account holder at the installation site authorizes the utility to utilize billing data for energy savings analysis. With this authorization, the utility may also release up to two years pre-installation and up to two years post-installation of the customer’s billing information to Bonneville Power Administration and other third parties in order to perform energy savings analysis. The customer also hereby releases the utility from any and all liability arising from or connected with the release of this information.
- Clark Public Utilities is not responsible for installation or any damages caused due to the installation of the heat pump water heater.
Returns
General Pacific accepts returns of water heaters only under certain conditions. The unit to be returned must be (1) in new, undamaged condition, (2) unused, and (3) in its complete, intact packaging. If these conditions are met, a restocking fee of $140 and a return shipping fee of $120 will be deducted from your refund ($260 total or the full purchase price, whichever is less).
Delivery
Curbside delivery service is included with the purchase of a heat pump water heater, and is the only service available through this offer. Inside delivery and/or delivery up or down stairs is NOT available. Someone must be present to sign for delivery. If you need to reschedule your delivery, you must do so at least 24 hours prior to your delivery appointment.
Warranty:
Clark Public Utilities is not responsible for repairing or replacing a heat pump water heater that has failed or is defective and is unable to assist with warranty claims. Please contact the manufacturer directly for warranty terms and instructions. If the heat pump water heater is damaged during shipping please contact General Pacific, Inc. at 503-907-2901 or [email protected].
Privacy Policy:
At General Pacific we recognize that privacy is important. This privacy policy applies to all of the products, services and websites offered by General Pacific or its subsidiaries and affiliated companies; collectively General Pacific’s “services”.
If you have additional questions about this privacy policy, please feel free to contact us through our website or write to us at:
General Pacific
P.O. Box 70
Fairview, OR 97024
USA
Information we collect and how we use it
We offer a number of websites, such as this one, that collect information from the users in order to customize their browsing experiences. In order to do this, we may collect the following types of information:
- Information you provide – When you place an order for products, you will be prompted for your name, address, phone number, email address, shipping information and credit card data. This data is used to ensure proper processing of you order and to notify you of order confirmation and shipments. This information can also be used to obtain subsidized product rebates and funds on your behalf.
- Cookies – When you visit General Pacific’s “gpfulfillment” website, we send one or more cookies – a small text file containing bits of information – to your computer or other browsing device that uniquely identifies your browsing session. We use these cookies to improve our customer service by storing user preferences to customize your browsing experience.
- Log Information – When you access any General Pacific services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language and the date/time of your request.
General Pacific only processes this personal information for the purposes described in the Privacy Policy. In addition to the above, such purposes include:
- Providing a customized browsing experience to each user
- Auditing, research and analysis in order to maintain and improve our services
- Ensuring the technical functionality of our network
- Processing and shipping of customer orders
Information Sharing
General Pacific takes all appropriate security measures to protect against unauthorized access, alteration, disclosure or destruction of data. This includes internal reviews of our data collection and storage procedures, as well as our processing practices and security measures. Physical security measures are also maintained to guard against unauthorized access to systems where we store personal data.
General Pacific restricts internal access to personal information to employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us anytime through this website or at:
General Pacific
P.O. Box 70
Fairview, OR 97024
USA